Frequently asked questions

ScapBot is the AI Agent platform for business. You create an AI Agent, switch on skills by line of work (Sales is live; Marketing, Tax and Market research are coming soon) and connect your chat channels — your AI Agent then advises, places orders and follows up with customers from your own documents and processes.

A chatbot usually answers questions from a script. A ScapBot assistant works like an employee — it advises from your documents and catalog, places orders, follows up at the right time, hands conversations to staff when needed, and takes tasks you give in plain words, such as adding products, changing prices or preparing a report.

No. Pick your industry, add documents and your catalog, connect channels in a few clicks. To change something, just message the assistant — it takes the action in the system for you.

The assistant comes preset for 16 industries — fashion, food, beauty, health, technology, education, real estate, travel, vehicles, home, pets, mother and baby, finance, entertainment, services and general. Orders come in 5 types — products, digital products, services, bookings and contracts.

Facebook Messenger (plus comment management on your Facebook Page), Zalo (personal account, connected with a QR code), Telegram and a chat widget embedded on your website. Messages from every channel arrive in one Conversations page.

ScapBot connects Zalo through a personal account with a QR code; Zalo Official Accounts are not supported yet. Zalo sessions may drop more often than other channels — just scan the code again. Files, videos and audio sent over Zalo are delivered as download links.

Two ways. An API with keys per assistant — customers, products, documents, conversations, orders, including importing history from your old software. Or plug in your own MCP server or REST API just by chatting with the assistant. Ready-made connections to delivery carriers are in development.

Yes, an iPhone app — pair it with your assistant using a QR code, chat with customers and get push notifications when something needs you. The Android app is in review and coming soon to Google Play.

From the documents you upload (PDF, Office, images, video, audio) and your product catalog. It only promises what those support. The “Customer questions” list shows what customers asked that your documents can't answer yet, so you can fill the gaps.

Yes, in AI mode. It places orders right in the chat with prices from your catalog, guards against duplicate orders and updates stock when an order is placed.

Each conversation is in one of two modes — Auto (the assistant replies following your workflow) or Manual (staff reply; with an AI-mode package a suggest button lets the assistant draft a reply for you to approve). New conversations start in Manual; you set rules for which conversations switch to Auto, staff permissions, and you can hand over to a real person at any time.

It follows up with quiet customers at a sensible pace, knows when to stop, respects quiet hours and does not message once Facebook's 24-hour window has closed.

Yes. The assistant replies in whatever language the customer writes in, while you read a translation next to every message. When you create an assistant you pick one of 5 languages — Vietnamese, English, Chinese, Korean or Japanese — which also sets the currency it quotes in.

The Sales skill has two modes. Manual mode is free — activate a 90- or 180-day package and reactivate it when it ends. AI mode is bought from a prepaid wallet in 7, 30, 90 or 365-day packages (90 days saves 11%, 365 days saves 30%), with 5 million AI tokens included every day and more available to buy. No subscription, no auto-renewal. See the Pricing page for exact prices.

Yes. After signing up, message ScapBot's consultant assistant (the chat in the bottom-right corner) for a 7-day AI-mode trial code.

By Vietnamese bank transfer with a VietQR code, minimum 100,000₫. Each wallet has its own permanent deposit code so the system matches your transfer. International payment methods are not available yet.

When an AI package ends and your free Manual package is still active, the skill returns to Manual. With no package left, the AI stops replying, but messages keep arriving and your staff can still reply manually for 14 more days. Packages do not auto-renew — buy again, or reactivate the free package, whenever you need.

ScapBot does not refund in cash. Charges caused by system errors are refunded to your wallet.